Monthly Archives: February 2011
Marketing lessons from a charlatan
I’m sitting at a Moroccan restaurant in Singapore’s Kampong Glam area, tapping at my laptop, when a man’s voice says “You’re very lucky”. Elderly sardarjis automatically come across as respectable, so I didn’t freeze him out as I would normally … Continue reading
Filed under Singapore
Well done, Westin Tokyo!
Several months ago, a friend blogged about the baffling twelve o’clock check-in that hotels still swear by, even though travellers now tend to arrive and depart either early morning or late evening. He happened to mention the Westin, Tokyo, since … Continue reading
Filed under Uncategorized
